|
|
|
|
Learn More about Customer Connect
Portal
We are continuously innovating new ways
to serve you better and make each and every transaction more satisfying
and easy. Wouldn't it be great if you can inquire about your order
and review quotations all at your own convenient
time? That is why we are lunching this new service.
HFMC Customer Connect Portal allows you
to inquire information more easily and accurately thru your own
computer.
This portal connects you directly to our enterprise software so you are
assured to get the most up-to-date information
on your orders. That means you can check the details of all your
orders and effectively plan your inventory.
Features
- Order delivery status
inquiry
- Pending order balance
inquiry
- Price quotation review
- Monitor which quotation was
ordered
- Send purchase orders online
- Provide comments or
feedbacks directly to HQ.
|
|
 Back
to the top
Privacy Policy
The HFMC Privacy Policy describes how we
treat personal information when you use HFMC Customer Connect Portal.
Personal Information
- You need an HFMC Customer Connect
Portal Account to be
able to access this service. HFMC asks for some personal information
when you create a Customer Connect Portal Account, including your
alternate contact information and a password, which is used to
protect your account from unauthorized access. A Customer Connect
Portal Account allows you to access
many of our services that require registration.
- Customer Connect Portal stores,
processes and maintains information with regards to your orders,
quotes, and other company information in your online account in
order to provide the service to you.
- When you use Customer Connect
Portal, HFMC's servers automatically record certain information
about your use of Customer Connect Portal. Similar to other web
services, HFMC records information such as account activity, data
displayed or clicked on; and other log information (including
browser type, IP-address, date and time of access, cookie ID, and
referrer URL).
Uses
- HFMC's servers process your
company's information for various purposes, including formatting and
displaying the information to you, delivering news bulletins and
related promos, and other purposes relating to offering you HFMC
Customer Connect Portal.
- HFMC may send you information
related to your Customer Connect Portal account or other HFMC
services.
Information sharing
- All information and details of your
account shall be kept confidential and will not be shared to any
third party.
- We do not sell, rent or otherwise
share your personal information with any third parties except in the
limited circumstances such as when we believe we are required to do
so by law.
Back
to the top
Frequently Asked Questions
1. What makes HFMC Customer Connect Portal different?
2. How do I sign up?
3. Will other
people be able to access my online account?
4. What about
privacy?
5. Why is HFMC
offering online portal?1. What makes HFMC Customer Connect Portal
different?
HFMC has
innovated a new way of providing quality service that is fast, accurate,
and easy to use. Unlike traditional
systems that requires you to call and wait for an
operator to answer your inquiries, Customer Connect Portal enables
you to check and inquire all your orders and quotations
right at the comfort of your own computer. And since this
program is accessible thru the internet, you may access
your online account any where; may it be in your office, at
home, or even while traveling abroad.
There are other differences in the way Customer Connect
Portal delivers information. Since this service is designed
to provide true e-commerce capabilities, you may also
receive price quotations not only thru fax, but instead thru
online dynamic web pages. In addition to this, you may
also communicate to us and send your orders or feedback
using the integrated messaging system.
2. How do I sign up?
You can get a
Customer Connect Portal account by registering online. Successful
registration shall be processed by
HFMC upon receipt. You will receive a
confirmation of your online account application indicating that your
account
has already been activated.
3. Will other people be able to
access my online account?
Customer
Connect Portal is designed with excellent access control and security
features. It ensures that only
you can view and access your company's information.
The same way, you are restricted by the system from
accessing other user's information.
4. What about privacy?
HFMC respects
our users' privacy. For details, please see the
Privacy Policy. HFMC
also take several steps to guard
the confidentiality of users' information by offering a
number of industry-leading protections.
5. Why is HFMC offering online
CRM portal?
HFMC has always
been focused in delivering the highest level of service to all its
customers. It is our goal to provide
ways on how to make all your transactions with us
efficient, effective, and simple.
With the
continuous proliferation of the internet in business application and
with the ever rising customer service
expectation, HFMC seized the opportunity to tap the
emerging technology to provide a higher level of customer
service. Thus Customer Connect Portal was born.
Back
to the top
|
|
