What is SKYInternet and BayanTel’s Zero Plan?
It’s the most affordable way to get Internet access. There’s no need to pay a monthly subscription fee just pay as you use the service for only P1.10 a minute! It comes automatic with a BayanTel line.

Secondarily, the SKYInternet and BayanTel’s zero plan offers the full benefits enjoyed by BayanTel subscribers, for its fully automated calling features, and SKYInternet subscribers for its 56kbps download speeds that’s Internet 2x faster than other dial-up services.

Who can avail of the SKYInternet and BayanTel’s Zero Plan?
All BayanTel new and existing business and residential subscribers can avail of the Zero Plan.

What are the rates & other offers?
In Metro Manila, Butuan and Agusan Areas, Cagayan De Oro City, Davao City, GenSan City:

1. Activation Fee of P110.00 (Vat Inclusive)
2. P1.10 (Vat Inclusive)/minute
3. Other offers/services:
   a) With username and password
   b) With own email address: name@skyinet.net
   c) 5 email boxes (1 primary and 4 secondary)

In Bicol, Tacloban City(Eastern Visayas):

1. Activation Fee of P110.00 (Vat Inclusive)
2. P0.66 (Vat Inclusive)/minute
3. Other offers/services:
   a) With username and password
   b) With own email address: name@skyinet.net
   c) 5 email boxes (1 primary and 4 secondary)
   
   

What are the requirements needed to avail of the Zero Plan?
1. BayanTel account should be current in status; zero past dues.
2. Technical hardware components
3. 1 BayanTel line
4. If the above requirements are met, just call 4112000 (or 181 in the Prov. Telcos) to apply and register your BayanTel telephone line. Afterwards, your username and password will immediately be given to you. Or if not, SKYInternet CSR will be call back the subscriber within the same day.

Can I access my Zero Plan using other telephone lines of other carriers?
No. This is exclusively for BayanTel subscribers only because it is locked in to their BayanTel phone.

Can I access my Zero Plan using other BayanTel lines?
No. You can only access your Zero Plan through your BayanTel telephone line which you have registered during application/account creation.

If I have multiple BayanTel lines, can I access my Zero Plan through these lines?
No. But if you want to access it through your other telephone lines, you have to register again the telephone number you wish to use, provided that the line is in the same address. Then, the original registered number will not take effect anymore. Thus, they cannot use two BayanTel lines to access same account of Zero Plan.

What are the customer service hotlines? Websites?

What is the BT/internet credit limit? What are the policies behind the implementation of the CL?

1. Set Credit Limit for BT will still apply.
2. Internet usage Credit Limit of P1,000 will be inclusive to the approved existing CL per subscribers.
3. Exceeding CL policies will still be applied:
   • If internet usage exceeds Internet credit limit, internet access will automatically be disconnected. However, if total BayanTel CL is not yet exceeded, the subscriber can still use his LEC/Long Distance services.
   • If LEC/LDS usage exceeds Total CL even if internet CL has not reached its maximum credit limit, Long distance services will be deactivated/tollbarred. But, subscriber can still access the SKYInternet. If and only when the line is deactivated/disconnected temporarily or permanently, the subscrber cannot access the SKYInternet.
     
     
     

What will happen if the internet CL is exceeded?
When BayanTel subscriber’s usage is 80% of his existing CL, an email will be sent to the subscriber informing him of the 80% usage. And when his internet usage exceeds his internet credit limit, SKYInternet deactivates access automatically. BT policies on exceeding CL will still apply. However, if the BT line is deactivated whether or not the internet CL is not yet exceeded, the subscriber cannot access the internet.

What are the reactivation processes?

1. Internet access will be reactivated automatically if payment of usage is paid in full.
2. Internet access will be reactivated manually by SKYInternet if payment of usage is partial and usage is below CL. SKYInternet CS can view the payments on the OSS to validate the payment and reactivates the account/internet access.

Who will bill? Will the LEC and SKYInternet be in one bill?
SKYInternet will bill the internet usage. No, the BayanTel/landline charges and SKYInternet charges will not be billed in one Statement of Account nor in one envelope. Each will follow its own billing cycle. The Zero Plan subscriber will receive his SKYInternet billing a week after cutoff of his SKYInternet billing cycle. Likewise, it will be emailed or can be accessed through the SKYInternet website at www.skyinet.net.

The SKYInternet billings will follow the SKYInternet billing cycles:

1. Cycle A – for accounts created every 1st of the month to the 7th day of the next month. Due Date: + 16 days.
2. Cycle B – for accounts created every 8th of the month to the 15th day of the next month. Due Date: + 16 days
3. Cycle C – for accounts created every 16th of the month to the 22nd day of the next month. Due date: + 16 days
4. Cycle D – for accounts created every 23rd of the month to the 28th day of the next month. Due date: +16 days
5. All accounts created on the 29th to the 31st are included in Cycle A.
   
   
   

Where are the payment centers?
All Bayan Centers, SKYCable office in Benpres, all RCPI offices, SKYInternet Office in Victoria, all authorized payment centers/banks of SKYInternet (All BPIs, All Equitable, Bayad Centers).

What is the contents of the confirmatory/welcome letter?

Dear Valued Subscriber,

Greetings!

Thank you for using SKYInternet and BayanTel’s Zero Plan. We have noticed your first usage of the service. As one of the pioneering users of SKYInternet and BayanTel’s Zero Plan, you enjoy the most affordable way to access the Internet from your BayanTel phone. We believe in providing you, with the highest quality and best value phone and Internet services. With BayanTel, you can enjoy its fully automated calling features. And with SKYInternet, you can experience the same 56 kpbs downloading speeds that is up to 2x faster than other dial-up ISPs.

We would like to remind you that the billing for this service will be sent to you a week after cutoff of your SKYInternet billing cycle. Likewise, it will be emailed to you or can be accessed through the SKYInternet website at www.skyinet.net.

If, for any reason, you didn’t use the service or you decide to have this service deactivated, please call the Sky Internet Help Desk Hotline at 411-2000 or email at helpdesk@skyinet.net. Otherwise, we will bill you for your usage at P1.10 (VAT Inclusive) per minute.

Happy surfing!!!

Sincerely Yours,

Ma. Concepcion Alcedo
Vice President - Marketing

Note: This letter is computer generated and does not require a signature.

II. Frequently Asked Questions for Customers

What will I do if I will see a dialogue box stating "No Dial Tone"?
Check if your phone line is connected to your computer, your handset is off the hook, or if your modem is connected to the correct port on the modem. Or please have your modem check if defective.

What will I do if I will see a a dialogue box stating "Dial-up Networking Error"?
Check if all the network components are installed. You can also try removing and adding them again. You may have to set up Dial up Networking configuration again. Please refer to the Step by Step configuration on the second section of this FAQs on how to do this.

What does "Requested URL could not be retrieved (or website not found)" mean?
Either the URL is invalid or the remote web site is down. It may also be that you have not yet dialed up on to the server.

What does "Operation time out" mean and what will I do after reading it?
It means, while within your browser, the remote web site is too busy to accept any more requests or the path to/ the web site itself is down. So try to connect again later.

What will I do if "The Connect To Window" doesn’t appear anymore?
This happens usually after an improper Windows shutdown. You can still connect by going to My computer, Dial-up Networking, and double-clicking the SkyInternet icon. After getting a connection, launch your browser software and do #8 of the step by step connection to create the SkyInternet shortcut icon.

What will I do if I get disconnected during a session?
If you have call-waiting feature on your phone, check if you have properly disabled the call-waiting feature. The call waiting feature should be deactivated before a session. Also, somebody may have picked up the handset or an extension phone.

What will I do if I will see a a dialogue box stating "The computer you’re dialing into is not answering"?
Double-check that the number that your modem is dialing is 1238.

Where are the POINTS of PRESENCE (POPS) of SKYInternet?

1. Metro Manila
2. Davao
3. Cebu
4. Iloilo
5. Baguio
6. Sta. Rosa Laguna
7. Bicol
8. Tacloban City and other areas in Eastern Visayas
9. Cagayan de Oro
10. General Santos City
11. Butuan City and other areas in Agusan